REAL

As members of the REAL Assurance Scheme, firms agree to abide by the REAL Assurance Scheme Consumer Code. It covers all the factors that contribute to a high standard of consumer service, before, during and after a contract is agreed

These include:

* clear information on the systems planned and their performance

* acceptable sales and marketing techniques

* arrangements for installing and connecting the system

* the selection and quality of goods supplied

* details of the conditions of business that apply

* the standard of any installation and other on-site work

* guarantees, and any maintenance and after-sales services needed

* what action will be taken to deal with any problems, and

* arrangements for monitoring and continuously improving the Code.

For further information see http://www.realassurance.org.uk/